Director of Property Management

A well-established commercial real estate firm is seeking an experienced Director of Property Management to lead the operational performance of a diverse commercial real estate portfolio. This individual will oversee a team of Property Managers while driving operational excellence, financial performance, tenant satisfaction, and long-term asset value.

The successful candidate will partner closely with executive leadership, leasing, accounting, and construction teams to execute business plans and maximize portfolio performance.

Key Responsibilities

Leadership

• Lead, mentor, and develop a team of Property Managers.
• Establish departmental goals, processes, and operational standards.
• Conduct performance evaluations and provide ongoing coaching and development.
• Ensure company policies and best practices are consistently followed across the portfolio.

Financial & Asset Management

• Oversee the annual budgeting process for each property.
• Monitor operating performance against budgets and implement strategies to improve financial results.
• Drive NOI growth through expense management and operational efficiencies.
• Review and approve capital expenditure requests and major property contracts.
• Oversee capital improvement projects and ensure delivery within approved budgets.

Property Operations

• Conduct regular property inspections to ensure high operational standards.
• Monitor maintenance programs, vendor performance, and building operations.
• Review work order performance and tenant service response times.
• Ensure operating expenses are effectively managed and controlled.

Tenant & Client Relations

• Build and maintain strong relationships with key tenants and ownership groups.
• Deliver a high level of tenant satisfaction through proactive communication and responsive service.
• Partner with leasing teams to support occupancy and leasing initiatives.
• Stay informed on market conditions, lease rates, and competitive properties.

Strategic Planning

• Lead regular portfolio review meetings with property management and leasing teams.
• Identify opportunities to improve operational performance and increase asset value.
• Ensure management agreements are administered in accordance with contractual obligations.
• Evaluate staffing needs and organizational structure across the portfolio.

Acquisitions & Due Diligence

• Support acquisitions, dispositions, refinancing, and lender due diligence.
• Assist with operational underwriting and onboarding of newly acquired assets.

Qualifications

• 5+ years of senior-level commercial property management experience.
• Experience managing multiple commercial assets and leading property management teams.
• Strong financial acumen, including budgeting, forecasting, CAM reconciliations, capital planning, and NOI management.
• Excellent leadership, communication, and relationship management skills.
• Highly organized with strong analytical and problem-solving abilities.
• Proficiency with commercial property management software such as MRI, ARGUS, Kardin, or similar platforms, along with the Microsoft Office Suite.